Remote Assistance vs Remote Desktop: Understanding the Difference


Remote Assistance vs Remote Desktop


Remote Assistance vs Remote Desktop: Understanding the Difference

Microsoft has offered many `new features to Windows 10 one of them is remote assistance, it lets someone help you remotely to fix your problems. But there is also remote desktop connections. It gets a little confusing after a time, here we will define each of them. Then let you know what each one does and how you can use them. So without further ado let’s dive right into it.


Remote Desktop

First, lets discuss remote desktop and what it is. Remote desktop is a feature on most of the Windows machines. Although it can function on other operating systems like linux. This is because of the remote desktop protocol that microsoft has designed and it can be implemented and used across many platforms. But this doesn’t necessary mean it is secure, it has become one of the most risky protocols   in recent years. But despite it’s many risks it has established itself as one of the most used remote desktop access programs that is used today. Let’s get into the functionalities of remote desktop.


Remote Desktop: How It Works

Remote desktop functions mostly like any other remote access software. First of all there is a remote desktop service that is running on most of windows machines if it is enabled, if you want to enable your remote desktop software you can visit this link . Then you can use a remote desktop client almost on any machine be it  a windows, linux or mac, even some of the phone operating systems support remote desktop client nowadays. This will allow you to access a remote computer and use all of the features and programs that is installed on the remote computer. This is different when comparing remote assistance vs remote desktop, you will see that you have a lot more access on remote desktop, but we will get into detail about that later when we compare both of these features.

 remote assistance and remote desktop

Remote Assistance

Remote assistance is one of the features that enables it experts to connect to remote computers and enable them to provide IT assistance to the remote computer. This feature has been added more recently than remote desktop and it’s been used ever since Windows XP was released. This is essentially a remote desktop assitance program that is mostly used by IT staff. The main feature is to remotely invite an IT expert to connect to your computer and remotely assit you with any problem you might have. Hence this program is mainly used for support services. Remote assistance has seen a little update in Microsoft’s Windows 10 , which is called Quick Assist. Quick Assist has the same functionality as the windows Remote Assistance feature but it is publish as a Windows 10 universal app, which Micorosft has been moving in the direction since it has released Windows 10. Let’s see how Microsoft Remote Assistance feature works.


How Remote Assitance Works

Remote assistance is accessed differently from Remote Desktop. You can access windows remote assistance by going to the “Troubleshooting” section of windows. In windows it is located in Control Panel and you have to click it and open the window. After it has opened you have to click “get help from a friend” which is located on the left hand bar. This opens up the Remote Assistance window, here you can invite somebody to help you with your problem by clicking the phrase mentioned. Then you can send the invite via email to your IT support expert.

The IT staff will then navigate to their respective Inbox and open the invite link you provided. This opens up remote assistance from them and you will then have to provide them with a 12 character password to connect to your device.  This is essentially how remote assistance works, but if you haven’t yet understood the differences you can read on where we will discuss Remote Assistance vs Remote Desktop differences one by one.

 remote assist provider

Remote Assistance vs Remote Desktop: The Differences

By now you will have understood the mechanism behind each of these programs and how they function. Now we will give you some side by side remote assistance vs remote desktop differences which will give you a betted understanding of the underlying differences.

  1. Remote Assitance has to be initiated on the remote computer by one person who has access to the remote device. But remote desktop can be initiated from the first client without having to perform any action on the remote device, besides turning it on and providing a network connection to it.
  2. Remote Assistance can only be used for remote assistance services but remote desktop can be used for a variety of different uses. Mainly remote working (link-to-covid-article), remote client access and remote server access.
  3. Remote Assistance user cannot have any administration rights on your computer but you can provide remote desktop users administration rights .
  4. Remote Assistance not as popular as Remote Desktop and most IT staff will use other third-party remote desktop softwares (link-to-10-remote-desktop-software).
  5. Remote Assistance can use features as easy connect to provide them a single time password but Remote desktop passowords are mostly static and don’t have this OTP feature .




Seeing Remote Assistance vs Remote Desktop features side by side, you can now distinguish between the two with no problems, or so we hope. We have discussed all the features and mechanism of how these work. But we didn’t get to mention all the risks that remote desktop has in detail like ransomware  or brute force attacks  , but you can visit the other articles we have provided to get a better understanding of them. The other thing that has to be mentioned is that you shouldn’t provide any one that you don’t trust fully with access to either Remote Assitance or Remote Desktop under no circumstance because they might have malicious intents that you don’t have a clue about. All in all we hope you have got what you wanted from this article be sure to subscribe to our newsletter if you want to get updates by our blog relating to remote desktop and remote desktop related services.



Published by Blogger at 2020 September 15